1. How long does delivery take?
7 to 14 business days from the day you order. It ships from our supplier's warehouse in China, which is why it takes a little longer than a domestic parcel. If it hasn't arrived after 30 days, we refund you.
2. Is shipping free? Will I pay customs?
Yes, shipping is free to mainland Spain, the Balearic Islands and metropolitan France. The price already includes VAT and customs: you pay nothing on delivery.
3. Will my advent calendar arrive before 1 December?
If you order by Monday 9 November at the latest, yes. And if it still hasn't arrived on 1 December, you can cancel it and we'll refund you. If you order later, it may arrive after December has started (you can open the windows you missed all at once on the day it arrives).
4. How do I track my order?
When it ships, we email you the tracking number and a link. It's normal for tracking to take a few days to show movement.
5. Can I change my delivery address?
Email us as soon as possible at info@dulmio.com with your order number. If it hasn't shipped yet, we'll change it for free. If it has, we'll try with the carrier.
6. Can I return it?
Yes. You have 14 calendar days from delivery, no reason needed. And if you order between 1 November and 24 December 2026, you have until 15 January 2027. You pay for the return shipping, and we refund you within 14 days at the latest. You can do it from "Withdraw from contract here" at the bottom of every page.
7. What if it arrives broken or it's not what I ordered?
Send us a photo at info@dulmio.com within 30 days of delivery. We'll refund you or send you a new one, and you don't have to send it back.
8. Can I send it as a gift to another address?
Yes: at checkout, enter the address of the person who will receive it. The confirmation and tracking emails come to you. If they want to return it, email us with the order number; the money always goes back to the payment method used for the purchase.
9. Is it safe to pay?
Yes. Payment is handled by Shopify's secure checkout over an encrypted connection. We never see or store your full card number. You can pay with the methods shown on the checkout page.
10. How do I contact you?
By email at info@dulmio.com. We reply within 24 hours, Monday to Friday. If it's about an order, include the order number: it'll be faster. Our phone number and postal address are in the Legal notice.