Shipping policy

Last updated: 9 October 2026

In short

  • Free shipping to mainland Spain, the Balearic Islands and metropolitan France.
  • Delivery time: 7 to 14 business days from the day you place your order.
  • We email you a tracking number when your order ships.
  • No surprises: the price includes VAT and customs. You pay nothing on delivery.
  • If your order hasn't arrived 30 days after you placed it, we refund you.
  • Advent calendars: to get yours before 1 December, order by Monday 9 November at the latest.

Where we ship

  • Spain: mainland and the Balearic Islands.
  • France: metropolitan France (including Corsica).

For now we do not ship to the Canary Islands, Ceuta, Melilla, the French overseas departments and territories, or any other country.

How long it takes

Our products ship from our supplier's warehouse in China, so they take longer than a domestic parcel: 7 to 14 business days (Monday to Friday, excluding public holidays) from the day you order.

If you order several products, they may arrive in separate parcels. If our delivery time changes, you'll see it on this page and on the product page before you buy.

Tracking

When your order ships, we email you the tracking number and a link to follow it. It's normal for tracking to take a few days to show movement while the parcel is being registered.

VAT and customs: included

All prices include VAT and customs duties. We take care of the formalities: you won't have to pay anything when the parcel arrives.

If a carrier still asks you to pay anything for this parcel, don't pay it and email us at info@dulmio.com.

If it's late or lost

  • 14 business days have passed and it hasn't arrived? Email us and we'll check the tracking with you.
  • 30 calendar days since your order and still nothing? We refund you within 14 days at the latest, to the same payment method. If you prefer, we send you a new one.
  • The carrier says it's lost, or it arrives broken? We send you a new one or refund you, your choice.
  • Tracking says "delivered" but you don't have it? Check your mailbox, neighbours or building reception, then email us. We'll open a claim with the carrier. Until the parcel is in your hands, it's our responsibility.

If the address is wrong

Please check your address carefully at checkout: we use it exactly as you give it.

  • Made a mistake? Email us as soon as possible with your order number. If it hasn't shipped yet, we'll change it for free.
  • Already shipped? We'll try to correct it with the carrier, but it isn't always possible.
  • If the parcel can't be delivered because the address you gave us was wrong or incomplete, or because it wasn't collected in time from the pick-up point, email us and we'll find a solution together. If the parcel comes back to us, we refund its value.

The advent calendar deadline

An advent calendar starts on 1 December. To get yours in time, order by Monday 9 November at the latest.

  • If you order by that date and it still hasn't arrived on 1 December, you can cancel it and we'll refund you, without waiting for the 30 days.
  • If you order later, it may arrive after December has started: we'll tell you on the product page before you pay. No problem: you can open the windows you missed all at once on the day it arrives.

Questions?

Email us at info@dulmio.com with your order number.