Terms of service

Last updated: 9 October 2026

These terms govern purchases on dulmio.com. By placing an order you accept them, so we've kept them clear and short.

1. Who we are

Dulmio is an online store of Micketa Horizon LLC, a limited liability company (LLC) organized in New Mexico, USA.

  • Address: 1209 Mountain Road Place NE, Albuquerque, NM 87110, USA
  • Registration no. / EIN: EIN 39-3870425
  • Email: info@dulmio.com (our customer service channel)
  • Phone: +1 812 955 0248

More details in our Legal notice.

2. Who we sell to

  • Consumers (people buying for personal use) who are of legal age.
  • With delivery to mainland Spain, the Balearic Islands and metropolitan France. We don't ship to the Canary Islands, Ceuta, Melilla or the French overseas territories.

3. How to buy

  1. Choose your product and add it to the cart.
  2. On the checkout page, enter your details and address. Before paying you'll see a summary with the total price and can correct any details.
  3. Pay with the button on the checkout page (for example, "Pay now"). Pressing it means an obligation to pay.
  4. We send you an order confirmation email with the summary. That email concludes the contract and is your proof of purchase; please keep it.

You can shop in Spanish, French or English. We keep a copy of your order, and you can request it at info@dulmio.com.

4. Prices

  • In euros (€), VAT included.
  • Standard shipping is free and customs duties are included: you pay nothing more on delivery.
  • The price you pay is the one shown in the summary before payment.
  • If we show a reduced price, the previous price we show is the lowest price we applied in the 30 days before the reduction.
  • If a price were shown wrongly because of an obvious error (for example, €0.99 instead of €39.99), we'll let you know before shipping, and you can choose between paying the correct price or cancelling with a full refund.

5. Payment

  • By card and by the other methods shown on the checkout page.
  • You're charged when you confirm the order.
  • Payment is processed by Shopify's secure checkout. We never see or store your full card number.
  • If a payment looks fraudulent, we may cancel the order. In that case we refund everything charged.

6. Delivery

Everything is on our Shipping page. The essentials:

  • Delivery time: 7 to 14 business days from your order. We email you a tracking number.
  • If your order hasn't arrived 30 days after you placed it, we refund you.
  • Advent calendars: to get yours before 1 December, order by Monday 9 November at the latest. If you ordered in time and it hasn't arrived on 1 December, you can cancel it for a refund.
  • Until the parcel is in your hands, it's our responsibility.

7. Right of withdrawal (returns)

Everything is on our Returns and right of withdrawal page. The essentials:

  • 14 calendar days from delivery to withdraw, no reason needed. Orders from 1 November to 24 December 2026: until 15 January 2027.
  • You can do it from "Withdraw from contract here" (website footer), by email or with the model form.
  • You pay for return shipping, unless the product is damaged, faulty or wrong.
  • We refund you within 14 calendar days at the latest, to the same payment method.

8. Damaged, faulty or wrong products and legal guarantee

  • Within 30 days of delivery: send us a photo and we'll refund you or send a new one, without you having to return it.
  • Legal guarantee of conformity: 3 years from delivery if you live in Spain; 2 years if you live in France (plus the guarantee against hidden defects of the French Civil Code). You're entitled to repair or replacement and, if that isn't possible, to a price reduction or a refund. Claims go to info@dulmio.com.

9. Product safety

Each product page shows the product's identification details, the manufacturer, the person responsible in the European Union and the safety warnings. Please read them before use, especially if the product is for a child.

10. Customer reviews

The reviews we publish come from customers who bought the product from Dulmio: we only ask for reviews from people who have received an order. We don't publish paid or made-up reviews, and we don't delete negative ones for being negative.

11. Liability

We're liable for what we sell as the law provides. Nothing in these terms limits your statutory rights as a consumer. We're not liable for damage caused by using a product against its instructions or warnings.

12. Customer service and complaints

  • Where: by email at info@dulmio.com (our main channel), by phone at +1 812 955 0248 or by post to 1209 Mountain Road Place NE, Albuquerque, NM 87110, USA.
  • When we reply: within 24 hours, Monday to Friday. For a complaint, we email you an acknowledgement with a reference number and give you an answer within 15 calendar days at most.
  • If we can't solve it: we're not a member of any alternative dispute resolution body. If we can't resolve your complaint, we'll tell you in writing about a competent body (in Spain, for example, the Consumer Arbitration Board of your region) and whether we'll take part in the procedure.
  • The former EU online dispute resolution (ODR) platform closed on 20 July 2025.

13. Applicable law and courts

The law of the country where you live (Spain or France) and its consumer protection rules apply. In case of dispute, you can bring a claim before the courts of the place where you live.

14. Changes to these terms

We may update these terms. Your order is governed by the version published on the day you placed it.

15. Language

These terms are available in Spanish, French and English. If you live in France, the French version prevails.